Treating people with respect wins trust and develops lasting relationships. Here are 5 keys to success.
1) Be on time In fact, arrive early for appointments and meetings. Plan time milestones in your daily schedule that tell you when to begin transferring to an appointment. That is, note when you will stop working on a task, begin collecting resource materials, and start traveling. Allow time for delays in travel, especially if driving. Consider: The fastest way to destroy people’s trust in you is to waste their time through lack of planning or communication.
2) Communicate with others Answer your phone and return phone calls. Listen carefully and completely when people talk to you. Show an interest in others before telling about yourself. When making phone calls, devote all of your attention to what the other person is saying (instead of time sharing with other tasks, such as checking e-mail or playing computer games). Call others only when you can devote full attention to what the other person is saying. Consider: ignoring people is rude and unprofessional.
3) Plan projects For example, always prepare an agenda for meetings. Contact key participants before the meeting to hear their views, solicit suggestions for agenda items, and coach them on how to prepare for the meeting. Send agendas far enough before the meeting so that people have time to prepare. Consider: Bad meetings demonstrate an inability to provide leadership.
4) Be courteous Find the good in everyone. Compliment others. Avoid starting or listening to gossip. Never ridicule, insult, or make fun of other people. Use positive words, always speaking about what you want and how you want things to be. Avoid suggesting motives or assigning judgments for other people’s actions and views. Consider: Discourtesy damages all relationships.
5) Help others Be a mentor for newcomers. Share ideas. Teach people skills that will help them excel. Work with a spirit of abundance. Seek win/win results. Let others speak first, even on issues where you are an expert. Give first without attaching a receipt for return favors. Consider: Selfish people end up working harder.
David Hanscom, Director of Entertainment for Y? Entertainment and co-founder of Spirit Strong, a non-profit organization committed to inspiring and empowering challenged athletes and individuals with disabling injuries. He is acknowledged as an industry expert both locally and nationally. He began his career working for A.F.R.T.S. (Armed Forces Radio and Television Services) during High School, while living in Bermuda. David has also worked in a variety of entertainment fields including radio, television (music video show production), record company street teams and concert/event promotion & management firms.
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